Renting a home should feel straightforward. At EVES, we’re here to guide you through the process and help you feel confident throughout your tenancy. Below you’ll find helpful information on what to expect and your responsibilities as a tenant.
Getting Started
Contacting Us
Your first step to getting a rental with us is getting in touch with the property manager assigned to your preferred property or current rental. If you're a current tenant, with urgent issues outside of business hours, you can refer to your emergency contact details.
Paying Your Bond
Your second step to securing a rental is paying your bond. The bond is held by Tenancy Services and acts as financial protection for both you and the property owner. Once received, it will be lodged on your behalf, with confirmation sent directly from Tenancy Services.
Property Condition Report
Before moving in, you’ll receive a Property Condition Report (PCR) outlining the condition of the property at the start of your tenancy.
Please review this carefully, make any comments, and return it within 7 days.
- The condition of the property at the end of the tenancy will be compared against the original PCR.
- Except for fair wear and tear, the property should be returned in the same condition as when your tenancy began.
Tenant Responsibilities
Understand what you’re responsible for during your tenancy, from day-to-day care of the property to reporting maintenance issues.
Insurance
We recommend arranging contents insurance to cover your personal belongings before moving in. Speak with your chosen insurance provider for advice on suitable cover and policy options.
Connecting to Services
You are responsible for arranging and paying for services such as:
- Electricity
- Gas
- Internet
- Phone
Inspections
Routine inspections are carried out every 3–4 months. You will receive at least 48 hours’ notice of the inspection date and time, and you’re welcome to attend if you wish.
Rent
Rent must be paid in advance and on time, as outlined in your tenancy agreement. If rent falls into arrears, you may incur additional charges and be issued with a breach of tenancy.
Pets
Pets are not permitted unless you have received written consent from the landlord prior to bringing any animal onto the property.
Parties
Excessive noise or behaviour that disturbs neighbours is not tolerated. Any complaints received may result in further action being taken by the property manager.
Premises
You are required to:
• Keep the property clean and tidy at all times
• Notify your property manager of any damage or maintenance issues promptly
Painting & Decorating
Painting or decorating the property requires written approval from the landlord before any work is carried out or changes are made.
Picture Supports
Only approved picture supports are permitted. Nails, screws or hooks may not be used unless authorised in writing by the property manager.
Grounds
Lawns and gardens must be maintained regularly and kept tidy. All rubbish must be removed from the property and disposed of appropriately.
Repairs & Maintenance
Maintenance issues should be reported promptly to your property manager during office hours, or via the emergency contact details after hours.
- Repairs will be attended to as soon as possible
- Work may not commence without landlord approval unless urgent
If damage is caused by negligence or misuse, the tenant may be responsible for repair costs.
Changes in Occupancy & Circumstances
The number of occupants must match what is stated in your tenancy agreement, and any changes must be approved in writing by the property manager.
Please notify us promptly if your employment or financial circumstances change so we can offer support where possible.
Moving out
We’ll walk you through what to expect when your tenancy comes to an end, making the process as straightforward as possible.
Giving Notice
When ending your tenancy, written notice must be provided to your property manager in line with your tenancy agreement.
Final Inspection
A final inspection will be carried out once the property has been vacated and cleaned.
To avoid delays with bond refunds, ensure:
- The property is clean
- Rubbish is removed
- All keys are returned
Services
If you require maintenance or repairs, contact your property manager directly. In the event of an emergency outside office hours, refer to your emergency contact details.
Vacating
If the property is being marketed for sale during your tenancy, we will work with you to minimise disruption and provide appropriate notice.
Keys
All keys provided must be returned when vacating the property. Lost or unreturned keys may result in replacement costs.
Your Bond
Your bond will be refunded once:
- The final inspection is completed
- Any outstanding rent or costs are resolved
- All parties agree to the refund
My EVES property
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